Comma Consulting founder Greg Randall asks what is the one thing separating physical retail from online retail?

Looking from the consumer's perspective in the type of experiences they are presented with.

Congratulations to eStar client David Jones who has achieved incredible online sales results despite the negative impact of COVID-19.

The premium retailer saw online sales grow by 55.5%, which was 17.7% of total sales during the second half of 2020. This was an impressive result.

eStar chief client officer Richard Berridge discusses why loyalty is important and not all about discounts.

Building a loyal customer base is one of the key foundations to retail success. Customers who are loyal to your brand spend more, and more frequently. They refer more customers than those who are brand agnostic. They are your greatest advocates, your greatest revenue driver, and your greatest source of feedback.

Never before have customers’ expectations been so high. Never mind the fact that online traffic has risen threefold, and internal processes are going beyond their limits, customers dont care.

eStar account director Jared Telling asks, how much is customer satisfaction worth?

eStar chief growth officer Alison Crosbie explores how retailers are sustaining post-COVID growth with the shakeup of order management and fulfilment.

COVID sent online shopping through the roof.

Consumers across the globe spent $900 billion more at online retailers in 2020 versus the prior two-year trend, according to a report from the Mastercard Economics Institute.

 

eStar’s new dispatch grid provides a comprehensive top-down view of fulfilment operations and performance. It allows administrators to monitor order throughput, at the network, region, and store level. The grid uses a traffic light system to help easily identify issues, and also allows the user to quickly review a specific fulfilment location and identify bottlenecks.